| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  2.8 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff |  3.9 / 5 |
| Your room |  2.1 / 5 |
| Overall experience | 3.0 / 5 |
| Order and cleanliness of the hotel | 3.1 / 5 |
| Guest Rating | 3.1 / 5 |
2.3 / 5
Anonymous
on 02/09/2009
(Mature couple)
(107454227)
1.7 / 5
Anonymous
on 29/08/2009
(Group of adult friends)
On entering both bedrooms we had to physically ‘duck’ in order to miss the cobwebs surrounding the doors and lights. The windows in both bedrooms were filthy and both showers in the bathrooms were not working properly.
The television in room 126 had a crackling sound and there was a hole in the bedroom door.
In bedroom 125 the light above the mirror was not working, neither was the toilet roll holder in the bathroom. In the bedroom the wall heater was not working and the shelf above the heater was broken and falling off the wall.
Overall: We were informed we would be staying in a superior room only to be directed to the back of the hotel and told our room was in the “concrete building”. That just about sums up our experience. The stairs at the entrance to the building had weeds growing from them and the doors and lights at the entrance to the rooms were literally covered in cobwebs. This was thoroughly off-putting before we even entered the room. As the rooms were described as “superior”, we are left wondering, "superior" to what? (108842782)
1.7 / 5
Anonymous
on 27/08/2009
(Same sex couple)
Good breakfast
The budget rooms were certainly budget!!
Shower did not work
Overall: We were looking for something basic and that was certainly what we got! (108695207)
3.4 / 5
Anonymous
on 24/08/2009
(Mature couple)
(108880542)
3.4 / 5
Anonymous
on 19/08/2009
(Family with older children)
The Hotel had not booked our rooms
(108451209)
4.1 / 5
Rhianna [Mount Barker, AU]
on 15/08/2009
(Young couple)
The first room we were given was unsatisfactory (as it smelled highly of smoke) but the staff member we dealt with was absolutely lovely and changed our room without any issues. Thanks to her we had a lovely clean room to go back to.
The food at the hotel was also excellent.
The initial room we were given smelled quite badly of smoke.
Overall: The hotel was in a fabulous location, fantastic food and wonderful staff. (108418340)
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