| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  2.9 / 5 |
| Overall value for money | 2.9 / 5 |
| Performance of staff |  3.1 / 5 |
| Your room |  3.2 / 5 |
| Overall experience | 3.0 / 5 |
| Order and cleanliness of the hotel | 2.9 / 5 |
| Guest Rating | 3.1 / 5 |
3.3 / 5
Hiromi [London, GB]
on 14/09/2009
(Group of work colleagues)
(107304129)
2.0 / 5
Tony [Bar Hill, GB]
on 07/09/2009
(Mature couple)
Sea view was excellent.
Meals well presented.
Overpriced. Run down atmosphere. Bar service un-professional. Dining room service very poor. (We were the only two diners, table not fully laid, wine was 'forgotten', infestation of wild fruit flies with one finally drowning in my wine glass). A poor American waiting 10 mins at the bar for anyone to appeare to serve him. Etc.
Overall: The previous night we stayed at a chain style inn; the cost was half your price, the room twice the size, clean and comfortable. The value for money four times of that of your hotel. (108408954)
3.1 / 5
Anonymous
on 21/08/2009
(Same sex couple)
(107373096)
1.7 / 5
Anonymous
on 21/08/2009
(Same sex couple)
room not ready until 21/2hours after check in
no lift and no offer of help with luggage
poor state of decoration in bedroom
uncomfortably hot in bedroom
very slow service at dinner
(107676945)
4.1 / 5
Kah Kay [Singapore, SG]
on 29/06/2009
(Solo leisure traveller)
Nice and cosy hotel facing the Promenade. I like the Victorian-style decoration in the living room and the dining room.
There is no elevator in the hotel and the room is rather small.
Overall: Cosy hotel for exploring Penzance and the surrounding Cornwall area. (107591520)
3.9 / 5
Anonymous
on 01/06/2009
(Group of adult friends)
ROOM 2 EXCELLENT VIEWS, BEST SEASIDE VIEW ANYWHERE
TV IN SECOND ROOM NOT WORKING PROPERLY PROMISED REPLACEMENT DIDNT ARRIVE,
ROOM 4 POOR, BAD OUTLOOK.
Overall: GREAT VIEWS FROM ROOM 2, GREAT FOR A 3 STAR. (107672824)
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