| Check-in process | 2.8 / 5 |
|---|---|
| Working order of facilities / equipment | 1.7 / 5 |
| Overall value for money | 2.1 / 5 |
| Performance of staff | 2.5 / 5 |
| Your room | 1.5 / 5 |
| Overall experience | 1.8 / 5 |
| Order and cleanliness of the hotel | 1.6 / 5 |
| Guest Rating | 2.0 / 5 |
(108520549)
(108525039)
(108894172)
(108633717)
somebody at reception 24 hours
Some rooms smell like smoke even though it is not allowed to smoke.
The bathroom for the double rooms is not really a bathroom but a tiny toilet where almost the shower is on top of the toilet. I complaint about it and got moved to a room which was meant to be for 3 people with a much larger toilet and was better.
The corridors and entrance appearance is a big downer!
Overall: I didn't mind staying there for 2 days as I barely spent time there but knowing London well, there are much better places in London offering better quality (and breakfast!)for that price!I strongly do not recommend it. (108240305)
Cheapest hotel we could find in a location convenient for onward travel (Eurostar).
There was a reason - flea pit hotel, barely useable bathroom facilities (2 toilets per floor). Reception staff barely spoke english ansd spent 10 minutes repeatedly telling me it was a twin room not a double, including diagrams, even though I made it clear I understood as that's what I'd booked.
Overall: It was a bed for the night. Just about adequate, but was is £55 worth (regardless of "london rates")? Probably not. (108260309)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.