| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff |  4.4 / 5 |
| Your room |  3.6 / 5 |
| Overall experience |  4.1 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 4.1 / 5 |
1.4 / 5
raymond [torquay, devon, GB]
on 26/09/2009
(Mature couple)
none (breakfast waitress was pleasant and effecient)
room was dirty, poorly equipped, badly lit, no view, the bed was appalling and had a board under the mattress for some reason, the carpets in the corridors were worn, there was mould around the bath and the toilet seat was chipped. Having owned four three star hotels in Torquay I cannot for the life of me understand how this hotel received a three star rating - do you not inspect the hotels that you advertise? We have stayed in two star hotels far superior to this one.
Overall: As the old saying goes 'you only get what you pay for' - but on this occasion we did'nt even get that (even at £47 per room) (108532613)
4.7 / 5
Moyra [Dundee, GB]
on 20/09/2009
(Mature couple)
Enjoyed the
Staff very helpful and polite
Overall: very pleasant (108787655)
4.7 / 5
Anonymous
on 03/09/2009
(Solo leisure traveller)
Telephone service to reception if any problems from the room
Enviromental friendly hotel policy
Had to wait upto 10 mins to get breakfast due to high value of guests so maybe 2 waitresses is required
Just one set of biscuits and hot choc for twin room
Only one set of shower gel/shampoo per person
(108296555)
5.0 / 5
BERNARD [SHREWSBURY, GB]
on 11/08/2009
(Mature couple)
(108890868)
4.0 / 5
Anonymous
on 08/08/2009
(Group of work colleagues)
Dogs accepted without any fuss. Good resturant at hotel.
Inflexability not to be able to take bar meals in resturant when not busy.
Overall: Met our needs as a one night stop after a long drive. (107519414)
4.6 / 5
Anonymous
on 09/07/2009
(Group of work colleagues)
There was no tooth paste in the rooms,one shower cap in a room with two or three beds
(107827620)
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