| Check-in process | 5.0 / 5 |
|---|---|
| Working order of facilities / equipment | 3.0 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 5.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 5.0 / 5 |
| Guest Rating | 4.3 / 5 |
The setting was absolutely stunning. All the staff we encountered, reception, restaurant, wine bar, housekeeping, spa, etc., were pleasant and helpful.
It was not made clear on the booking site nor the official hotel site that the spa would not be operating for our original stay. The hotel was a bit slow getting the facilities to work properly once the spa was opened. The bed in our room was rock hard and very uncomfortable.
Overall: The complex is a series of well kept historic buildings in a beautiful natural setting. It was peaceful and relaxing. All members of staff we encountered were professional and helpful. The restaurant meals were to a high standard. (97344232)
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