| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel | 3.8 / 5 |
| Guest Rating | 3.7 / 5 |
4.7 / 5
Anonymous
on 29/06/2009
(Mature couple)
Good offer for room only when we wanted to go.
Neither bedside light working at one side of bed and still not working when we left despite being reported first thing Weds morn (we arrived Tuesday. Even if a note had been left to say it had been looked at would have helped -- we appreciate it may have needed more time to fix.
(107726586)
4.7 / 5
carol [dromara, IE]
on 02/10/2008
(Mature couple)
staff very helpful in all areas
(107879133)
3.6 / 5
Ruth [Ballymena, GB]
on 22/09/2008
(Group of work colleagues)
Nice setting (well if the weather is nice!!) Staff were friendly. Breakfast was good.
I thought the hotel lacked atmosphere, the rooms were basic for a 4*hotel, the reception area felt empty and cold, the pool changing rooms were very dirty and the pool was a disappointment.
Overall: We had a pleasant stay with no major issues, i just felt that it wasn't up to the standard of other 4* hotels i've stayed in. (107149579)
3.9 / 5
John [Dublin, IE]
on 09/09/2008
(Group of adult friends)
The Restaurant Manager is the Hotel and was incredibly helpful, she organised, at short notice, a Table by the Window for us for our evening meal, when serving Breakfast, she was run off her feet but still found time to organise Poached Eggs for my partner.
We were going to the Air Show in Portrush and had booked on line, we were sent a confirmation number and pin which nobody at check in seemed to know about. We were booked in again but our rooms were not beside each other which would have been nice. When checking out the Receptionist , who was terrific, booked out 74 people on her own. We were unable to book out until after one.
Overall: Lunch time staff in the Bar not great, but receptionist and Restaurant Manager superb. Great location and a lovely Hotel. (107267091)
1.3 / 5
Simon [Sallins Co Kildare, IE]
on 20/05/2008
(Young couple)
(97055669)
3.9 / 5
Anonymous
on 24/06/2007
(Mature couple)
(99301828)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.