| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money | 3.0 / 5 |
| Performance of staff |  4.7 / 5 |
| Your room |  3.3 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.3 / 5 |
| Guest Rating |  3.6 / 5 |
1.7 / 5
Christian [Bury St. Edmunds, GB]
on 05/07/2009
(Same sex couple)
Restaurant Air Conditioned, elevators, centrally located on The Diamond, staff was very friendly
All rooms are smoking- no non-smoking at all in hotel
Dirty, run down rooms and corridors. 4 star lobby 1 star room.
Shower mixing valve didn't work- scald or freeze
Overall: For $200 for 3 ppeople to stay, this was a rip off. Smoke smell throughout. Mattresses thin and sagging to the middle, all of the rooms stank of smoke, we looked a 5 before settling on the best of the worst. All of the rooms we checked overlooked a noisy, reeking courtyard full of vents and machinery. Though the bathroom was well appointed the shower had three settings, off, scalding and icy as the mxing valve did not seem to work. The hotel needs an interior renovation. The carpeting was well stained and we walked past a large clump of hair lying in the corridor. The wall paper is dated and everything smells of cigarettes. If you are a non smoker, asthmatic or in any way sensitive to smoke, avoid this hotel. When we went to check in, they could not find our reservation, even though we booked through Active Hotels online. Later I was told that instead of a single reservation they had received reservations for 3 seperate rooms, under a misspelling of my surname... (107623103)
4.1 / 5
Anonymous
on 26/10/2008
(Mature couple)
Good welcome, helpful advice about free parking, comfortable room with everything in working order. Nice atmosphere and good breakfasts
We had a room facing the Diamond, which was lovely but very noisy at night - and it was too warm to sleep with the window closed. The room was directly above the bus stop and the smokers! If we'd been staying longer, we'd have had to ask to move.
Overall: Good. Just what we needed for our first two nights in Ireland and very handy for pottering around the town. (107235373)
4.9 / 5
Patrick [Houston, Texas, US]
on 04/06/2008
(Solo leisure traveller)
Very comfortable room and a friendly, efficient staff.
Shower control was a bit shaky.
Overall: A very fine experience. (97315606)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.