| Check-in process | 1.0 / 5 |
|---|---|
| Working order of facilities / equipment | 4.0 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 3.0 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.4 / 5 |
We were not able to check in at 3 o'clock as our room was not ready and we had driven down to check in for 3, and did not check in until 4. The reception desk were to notify us when it was ready but we had to go back to reception to see if it was ready and it was.
Robes were missing from bedrooms and we had asked this question already as we were going for treatments.
(107226954)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.