| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.7 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  3.5 / 5 |
| Overall experience | 3.5 / 5 |
| Order and cleanliness of the hotel | 3.7 / 5 |
| Guest Rating | 3.7 / 5 |
1.6 / 5
Michael [solihull, GB]
on 28/10/2009
(Group of work colleagues)
Location.
We booked two rooms in the hotel, one of which (the attic) was adequate. The second room had not been vacuumed and the shower cubicle was covered in black mould, we requested an alternative room however we were informed that they were fully booked. The bathroom was in a poor state of decoration with missing tiles and a carpet which had certainly seen better days and could do with being replaced with tiles. The bedroom was tired and very dusty (as was the room in the attic). Both beds were poor and needed replacing. The supply of hot water was down to chance. Their was no water at 4pm on the day of checking in and again at 8.30 am the following morning. When queried we were told it was because it was an old building - not really a valid excuse.
Breakfast was poor with low quality ingredients being used and poor service. Upon check out the receptionist knew of the issues and reduced the bill slightly, however this didn't make up for the poor stay which blighted what was otherwise a pleasant weekend away.
Overall: Overall a good location but the hotel is let down by poor décor and lack of cleanliness. (108761908)
2.3 / 5
Anonymous
on 29/09/2009
(Mature couple)
Very nice and old fashioned
Very poor shower and the mattress on the bed was so hard to gave my husband and I a painful back
(108706173)
4.7 / 5
Anonymous
on 09/09/2009
(Mature couple)
Excellent value for money and very helpful, hardworking staff. Room very clean and quiet.
Overall: Good (108751332)
4.0 / 5
Anthony [Shanklin, GB]
on 02/09/2009
(Mature couple)
(108925267)
4.9 / 5
Anonymous
on 26/08/2009
(Mature couple)
Very helpful staff.
Food excellent with local produce.
Great bedrooms
Good Bar
NONE
Overall: Great location (108193621)
3.9 / 5
Anonymous
on 25/08/2009
(Mature couple)
(108808318)
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