| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  2.6 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff |  3.5 / 5 |
| Your room | 2.4 / 5 |
| Overall experience |  2.9 / 5 |
| Order and cleanliness of the hotel | 2.9 / 5 |
| Guest Rating |  3.0 / 5 |
4.0 / 5
Anonymous
on 27/11/2009
(Solo business traveller)
(108213171)
3.4 / 5
Anonymous
on 24/10/2009
(Mature couple)
Guest in next room decided to play her guitar at 5.30am. We had a funeral to attend and hadn't slept well... was the final straw. We advised the hotel receptionist when I checked out!
Overall: OK - very nice building with plenty of character. (108477497)
3.7 / 5
Robert [Ruislip, GB]
on 01/10/2009
(Solo business traveller)
Lovely location, close to Bromley
Felt very basic room with old portable TV running of an internal arial took me back to the nineties
Overall: Lovely old house with pleasant helpfull staff (108107159)
1.3 / 5
Roy [Brockenhurst, GB]
on 10/09/2009
(Mature couple)
external appearance building and grounds.
breakfast.
room very poor, reception poor, other internal failings see letter to follow.
Overall: disappointing. (108232410)
1.6 / 5
Gwendal [Eastbourne, GB]
on 09/09/2009
(Family with young children)
The place looks amazing, the garden and views are stunning and very peaceful.
The communal rooms and lecture rooms, bar, lounge are just beautiful.
Also, considering the change of room required, the staff was helpful and the cleaning lady got an other room sorted very promptly.
The rooms are all very badly furnished, only the bed seems recent, no wardrobe but just a hook behind the door. The first room we were given had just been repainted, it smelled of paint and there was no way we could spend the night, although we fought to open the window ( and managed it, 2 of us). We were moved to a bigger room and had a look at all of them on the way. Apart from the bathroom that was clean, the floors and corridors were not very neat.
The room had a double bed one side to the wall, one bedside table and a very old looking dresser with TV on top (no remote).
The floor in the breakfast room was dirty.
Our room was above the entrance and the bang of the door was very loud when people were entering, exiting the building, from early morning.
Overall: Perfect location, perfect look as you arrive, a perfect hotel for the HOTEL INSPECTOR ! Although staff was more than helpful with room change and a bit of an earlier check in, it does not cover for the state of the rooms, the lack of furniture and the bad state of corridors and some other rooms. SO MUCH POTENTIAL but not used as it should at all. Shame. (108449607)
1.6 / 5
Anonymous
on 28/08/2009
(Same sex couple)
no food, no beer in bar, no breakfast, poor state terrible
Overall: never again, fawlty towers (108721111)
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