| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.4 / 5 |
| Your room | 4.4 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.4 / 5 |
5.0 / 5
Anonymous
on 18/11/2009
(Group of work colleagues)
(108636793)
5.0 / 5
Anonymous
on 09/11/2009
(Solo leisure traveller)
Very good facilities and friendly staff. The lounge on 2nd floor is nice and the rooms are of a high standard and very clean.
Overall: A very pleasant experience. I also stayed here the Friday before last as I was meeting up with friends and did not want to travel home late on the train. On this occasion I needed to be in London on Saturday so I spent the evening in the hotel and it was very pleasant. I will definately return and I will highly recommend the hotel to other people. (108508392)
5.0 / 5
Anonymous
on 03/11/2009
(Solo leisure traveller)
From the moment I arrived I felt welcome by the staff. I was in room 829 which was very comfortable, clean and well looked after. The location is excellent.
There were no bad points.
Overall: I stayed overnight in London as I was meeting friends for dinner after work and it was easier than going home to Kent late in the evening. I felt very safe and secure which is important if for a woman staying in a hotel alone. (108181975)
4.0 / 5
Anonymous
on 17/10/2009
(Solo business traveller)
Location, modern facilities
Noisy, Lack of room safe, Soulless
Overall: This modern, business-oriented hotel in (very) central London was obviously pricing aggressively to attract new business: I was happy with the result. (108775169)
4.1 / 5
Anonymous
on 13/10/2009
(Mature couple)
Location just off Trafalgar Square, cleanliness, quality of room, good view.
Bar closed at 11 so was not available for a drink when we got back from the show. A bit lacking in atmosphere probably as it is aimed primarily at the business market.
Overall: Quick, easy and early check in. Ideal for what we wanted in London. (108615565)
5.0 / 5
Anonymous
on 29/09/2009
(Group of work colleagues)
The room booked was not large enough for 4 adults. On hearing of our disappointment the receptionist quickly changed the booking at no extra cost. He was most courteous and helpful and showed a level of customer relations that most upmarket and more expensive hotels do not. All in all Pascale made our weekend and the next tinme we are in London we will not hesitate to staqy here again. Many thanks.
The room I booked online was not as stated, see above.
Overall: Our stay was more enjoyable thanks to the excellent staff. (108412249)
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