|
| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.2 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.3 / 5 |
3.9 / 5
Anonymous
on 10/12/2009
(Solo business traveller)
Central, easy to find
Staff seemed very keen on automated check-in system, which didn't always work. Keys were not intuitive to use!
Overall: It was all fine. (108560042)
3.3 / 5
Anonymous
on 02/12/2009
(Group of adult friends)
Room was a good size and had everything we needed. Good location.
Bathroom is much too small. Room was very warm even with the thermostat set at a low temp, and this was at the end of November when it was raining and cold outside. Front desk people were not very friendly or helpful.
Overall: We did not spend much time at the hotel but we did not have any problems other than the front desk people were not very "customer friendly", in fact a little rude when we checked out. (108720322)
5.0 / 5
Anonymous
on 18/11/2009
(Group of work colleagues)
all good
Overall: would stop again and with my family (108636793)
5.0 / 5
Anonymous
on 09/11/2009
(Solo leisure traveller)
Very good facilities and friendly staff. The lounge on 2nd floor is nice and the rooms are of a high standard and very clean.
Overall: A very pleasant experience. I also stayed here the Friday before last as I was meeting up with friends and did not want to travel home late on the train. On this occasion I needed to be in London on Saturday so I spent the evening in the hotel and it was very pleasant. I will definately return and I will highly recommend the hotel to other people. (108508392)
5.0 / 5
Anonymous
on 03/11/2009
(Solo leisure traveller)
From the moment I arrived I felt welcome by the staff. I was in room 829 which was very comfortable, clean and well looked after. The location is excellent.
There were no bad points.
Overall: I stayed overnight in London as I was meeting friends for dinner after work and it was easier than going home to Kent late in the evening. I felt very safe and secure which is important if for a woman staying in a hotel alone. (108181975)
4.0 / 5
Anonymous
on 17/10/2009
(Solo business traveller)
Location, modern facilities
Noisy, Lack of room safe, Soulless
Overall: This modern, business-oriented hotel in (very) central London was obviously pricing aggressively to attract new business: I was happy with the result. (108775169)
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