| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  5.0 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.5 / 5 |
| Your room | 4.0 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 5.0 / 5 |
| Guest Rating | 4.5 / 5 |
4.3 / 5
Anonymous
on 05/07/2009
(Mature couple)
We requested an electric kettle in the room and this was readily provided. There was some tea and coffee provided in the lounge during the day although the quality was fair, but it was a nice touch.
Overall: It was pleasant on the whole, and the reception staff was prepared to speak some English. Staff at the breakfast room was efficient, if a little distant. We asked if there were any maps of the city and was given a photocopied one showing the location of the hotel the first day (Sunday). Perhaps there should have been some maps and information provided by the city tourist office available for hotel guests. (107350356)
4.7 / 5
Anonymous
on 02/11/2009
(Solo leisure traveller)
La chambre était un peu petit.
(108873137)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.