| Check-in process |  3.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.2 / 5 |
| Overall value for money |  3.2 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 3.3 / 5 |
| Overall experience |  3.9 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 3.8 / 5 |
3.7 / 5
Anonymous
on 21/12/2009
(Mature couple)
(108375208)
3.4 / 5
[london, GB]
on 15/12/2009
(Mature couple)
There room was perfect.
When i checked i wasn't given a good impression, the staff spoke on their own language which i found very rude, when i checked out i was charged a parking fee even though i did not have a car, but i paid anyway. I was not informed that a parking fee was compulsory.
(108957130)
3.1 / 5
Anonymous
on 27/11/2009
(Group of work colleagues)
Restaurant good with excellent service.
Had difficulty with check-in staff because we had been given a double room instead of twin. It took some time for them to find a twin room for us.
Bath very small and no grab rails for older guests.
Overall: Good to be able to come and go at all times. (108436372)
3.4 / 5
Anonymous
on 18/11/2009
(Solo leisure traveller)
Clean, secure hotel, central for Greenwich area.
Breakfast system, have stayed twice and know not to ask for anything extra at breakfast because you have to pay the cafe separately and can't add it to your hotel bill
Overall: Convenient base for visiting (108807512)
3.1 / 5
Anonymous
on 21/10/2009
(Mature couple)
The staff were friendly and accomodating changed are room and moved are luggage to new room for us.
The first romm smelt very strongly of smoke which we put up with for 1 night with the hope it would leave the room and we were so tierd from travelling straight from work we just wanted to eat and sleep. It was so bad it still smelt the next day. Although the staff agreed to move us with no hesitation we were disappointed that we were put in that room at all. The cleaning staff could not have failed to smell it as it hit you straight away and could have past this on to reception staff so that no one was put in the room until it had cleared. It did spoil the week end
Overall: Ok could have been better with a bit more consideration to the fitness of the room and possibly communicatiion between staff. (108184841)
4.7 / 5
Anonymous
on 25/09/2009
(Mature couple)
location, quiet, secure car parking, cafe rouge
Overall: we were happy with our choice, we booked at random as we were dropping luggage to our son at Goldsmiths University and we needed a nearby location (108299181)
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