| Check-in process |  2.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.0 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 4.2 / 5 |
| Overall experience | 4.0 / 5 |
| Order and cleanliness of the hotel |  4.4 / 5 |
| Guest Rating |  3.9 / 5 |
4.4 / 5
Anonymous
on 01/10/2009
(Mature couple)
The room was clean and tidy
The shower head needed seeing to, when trying to get the optimum level of heat, it sprayed water all over the bathroom floor.
Overall: Very good, will avail ourselves again in the future (108565765)
3.7 / 5
Roger [Hook, GB]
on 06/08/2009
(Other)
Room was not booked I got the run about
(108461693)
4.4 / 5
heather [ipswich, GB]
on 03/08/2009
(Same sex couple)
very comfortable, clean hotel. receptioist sorted out the problems with the booking.
booking process assumes family booking means 2 parents and children. does not allow for other combinations of people to share room. i.e. one adult and two teenagers
Overall: problems sorted quickly and very enjoyable stay (108341686)
3.6 / 5
Raymond [Monmouthshire, GB]
on 09/07/2009
(Solo business traveller)
When I arrived at the Hotel the staff was not aware of my booking and I was lucky that they had spare room and I had to pay again.
I did email you that night but I have not a reply yet
Overall: Good (108125767)
3.4 / 5
Roger [Woking, GB]
on 26/05/2009
(Group of work colleagues)
Staff pleasant
No booking had been received at the hotel. Luckily theu had 3 spare rooms available.
Overall: Will look to book direct next time! (107555949)
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