| Check-in process |  4.8 / 5 |
|---|---|
| Working order of facilities / equipment |  4.4 / 5 |
| Overall value for money | 4.4 / 5 |
| Performance of staff |  5.0 / 5 |
| Your room |  4.2 / 5 |
| Overall experience | 4.8 / 5 |
| Order and cleanliness of the hotel | 5.0 / 5 |
| Guest Rating | 4.7 / 5 |
5.0 / 5
Anonymous
on 06/11/2009
(Solo business traveller)
Brilliant Staff
Car Park Access
(108429976)
4.1 / 5
Anonymous
on 02/11/2009
(Solo leisure traveller)
(108573420)
4.6 / 5
Anonymous
on 30/09/2009
(Mature couple)
Staff were excellent and always tried to cater for all needs. Breakfast was also very good.
No iron in the room which is usually needed after clothes have been in a suitcase for a while.
Smokers are not catered for at all. I have stayed in hotels which have a couple of rooms purely for smokers.
Overall: Very relaxing and enjoyable. (108921613)
4.6 / 5
Sue [hartlepool, GB]
on 28/08/2009
(Family with older children)
Hotel and staff really excellent - for service and customer service, however, the bathroom in room was really smelly and smelled of urine.
Bathroom smelled of urine !
Overall: Lovely stay and Chester is a lovely place, would visit again. (108940775)
5.0 / 5
Anonymous
on 14/07/2009
(Mature couple)
(108207809)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.