Premier Inn Durham City Centre, Durham
Freemans Place, Durham, DH1 1SQGuest Reviews
Summary of Guest Ratings
| Check-in process |  4.8 / 5 |
|---|---|
| Working order of facilities / equipment | 4.8 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff |  4.6 / 5 |
| Your room | 4.5 / 5 |
| Overall experience |  4.4 / 5 |
| Order and cleanliness of the hotel | 4.6 / 5 |
| Guest Rating | 4.5 / 5 |
How to book this hotel or view prices
Guest Reviews
4.1 / 5
Anonymous
on 26/10/2009
(Solo business traveller)
The staff were fantastic and helpful.
Overall: REally nice staff. Good food available on site. (108190406)
4.9 / 5
Peter [Sevenoaks, GB]
on 15/10/2009
(Mature couple)
Very welcoming staff, good at dealing with problems: high staff morale. Clean and dependable rooms, efficient service, breakfasts of much higher quality than expected, considering the price. Lenny Henry was right.
Overall: Excellent value (108357551)
5.0 / 5
david [gainsborough, GB]
on 12/09/2009
(Mature couple)
both accomodation food and staff
Overall: restful and comfortable (107876142)
4.4 / 5
christopher [Orpington, GB]
on 09/09/2009
(Family with older children)
On arrival, Donna the receptionist was very helpful and was extremely welcoming throughout our stay. My wife developed a rash, believed to be a reaction with soap powders used on bedding. Tania the young lady in breakfast restaurant/reception sorted out changing them or washing them for us. All staff encountered I rated as 9 out of 10. I enjoyed our stay and would definately stay again. Hotel well placed in Durham.
Overall: Good value, breakfast very nice, was not sure about the porridge... (108163697)
5.0 / 5
Anonymous
on 27/07/2009
(Solo business traveller)
Staff were extremely courteous and helpful at all times. Hotel is spotlessly clean and comfortable beds. Very close to centre of city but still quiet. Good car parking facilities in multi-storey behind hotel.
Length of time taken for meals to arrive from the kitchens! Average length of wait from time of ordering was between 30 - 40 minutes, however food was very good when it did arrive. Many items on the menu were unavailable during my 6 day stay restricting choice a little.
Overall: Excellent experience. No hesitation in recommending it. It is a no-frills hotel but it was very clean and comfortable. The staff made the stay very pleasant. (107660986)
3.7 / 5
Anonymous
on 20/07/2009
(Solo leisure traveller)
(108719996)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.