| Check-in process |  4.8 / 5 |
|---|---|
| Working order of facilities / equipment | 4.7 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff | 4.7 / 5 |
| Your room |  4.4 / 5 |
| Overall experience | 4.4 / 5 |
| Order and cleanliness of the hotel | 4.8 / 5 |
| Guest Rating | 4.5 / 5 |
4.6 / 5
Anonymous
on 29/10/2009
(Group of adult friends)
Excellent service.
Outside noise from room during night.
Room 110.. so close to ground.. and facing to the back of the hotel.
Bathroom mirror.. when steamed up from showering displayed an unsuitable message from previous guest.
Overall: Overall good.. (108224270)
4.7 / 5
William [Glossop, GB]
on 27/10/2009
(Mature couple)
Every member of staff volunteered assistance, with enthusiasm, and were helpful well beyond the expected level expected from a 4 star hotel.
Overall: An exceptional stay, a very big thank you and well done, keep it up. It's a customer service policy needed in around 80% of UK hotels in general. (108150120)
4.3 / 5
Mark [York, GB]
on 02/10/2009
(Solo business traveller)
Staff were very friendly and helpful.
Room was very hot.
(108965633)
4.7 / 5
Anonymous
on 06/09/2009
(Mature couple)
excellent as above Breakfast was good value for money
evening meal not good value for money. Wine was of poor quality but expensive.
Overall: Excellent except for evening meal and drink (108346245)
4.1 / 5
Anonymous
on 31/08/2009
(Group of work colleagues)
Rooms were very clean and spacious hotel was very good
The all you can eat breakfast was the biggest joke I've ever seen there was no food ready no tables ready. We ended up with nothing but toast it was very poor
Overall: Excellent apart from the breakfast or lack of it (107852070)
4.0 / 5
Anonymous
on 03/08/2009
(Solo leisure traveller)
(108587895)
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