| Check-in process |  4.0 / 5 |
|---|---|
| Working order of facilities / equipment |  3.7 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff |  4.3 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.1 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.0 / 5 |
3.7 / 5
Anonymous
on 26/08/2009
(Mature couple)
Welcoming staff and very tastefully appointed.
Shower very old needs replacing - problems turning water off.
Overall: Very relaxing Food good clean (108883789)
1.6 / 5
Anonymous
on 21/08/2009
(Solo business traveller)
Lovely location and building
Having arrived late in the evening I then spent ages wandering around multiple empty rooms calling out hello. I finally managed to find someone who then allowed me to struggle up the stairs with 4-5 bags heavy bags - as a female business traveller they have obviously never seen "The Hotel Inspector"! Check out was also extremely poor (having to wait 15-20 minutes from first notifying them I was ready to check out) and left me running late for my meeting which I wasn't impressed with as you can guess!
Overall: A very poor experience. Good hotel, shame about the owners! Talking to someone about my experience afterwards who is a Bath resident and they told me the place has a poor reputation. I certainly wouldn't stay there again and wouldn't recommend the place either. Not sure how they managed to attain the 5 diamond rating I saw on their door. (108114640)
5.0 / 5
Leona [Maidstone, GB]
on 17/08/2009
(Young couple)
The hoteliers were very accomodating and friendly,they had a portfolio which gave the history of the hotel,with info on where to eat out etc...
Overall: We had a wonderful 2 night stay which was for a special occasion , the hotel and owners were superb,Breakfast was delicious, nothing was to much trouble, the area was lovely with some good local pubs/food. Perfect location to visit Bath and surrounding areas. We would recommend staying. (107839825)
4.4 / 5
Anonymous
on 05/08/2009
(Family with older children)
(108692917)
4.7 / 5
Anonymous
on 22/07/2009
(Group of adult friends)
(107942990)
3.9 / 5
Anonymous
on 07/07/2009
(Young couple)
(107829176)
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