| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff |  4.2 / 5 |
| Your room | 4.3 / 5 |
| Overall experience |  4.1 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
4.3 / 5
Andrea [London, GB]
on 16/06/2009
(Family with older children)
The situation of the hotel is charming. The staff were friendly, especially the delightful lady serving breakfast in the morning. I loved the character of the hotel.
The espresso machine did not work. The air conditioning was not effective and was inadequate for the hot weather, so we did not sleep so well. Nobody was able to fix these.
Overall: The room was comfortable and we were made to feel welcome. The hotel is charming but perhaps the rooms need to be updated a little (carpets and painting). A few other small points - the shower hose leaked and needs replacing and it was difficult to remove the bath plug after bathing. We had to leave the bath water in the bath on the last day as we could not lift the plug. Otherwise I would definitely recommend the hotel. (107555397)
4.0 / 5
Tsung Min [Tainan, TW]
on 06/07/2008
(Young couple)
(108009474)
3.6 / 5
Christina [Clitheroe Lancs, GB]
on 22/06/2008
(Mature couple)
Staff were very helpful. Decor of hotel was fantastic. Breakfast was very enjoyable
No plug in sink. No facility in room for making tea or coffee. No mirror in bedroom area. For the price paid we felt the room was small.
Overall: Overall we were very comfortable and pleased with our stay (97237943)
4.0 / 5
Anonymous
on 12/06/2008
(Mature couple)
(97578882)
4.9 / 5
Robert [Leyburn, GB]
on 05/06/2008
(Solo leisure traveller)
Very friendly reception and staff in general. The staff always provided good information and assistance when requested. A very nice hotel and great location. I will certainly recommend to my friends
Overall: Very good (97078390)
4.0 / 5
Anonymous
on 13/06/2007
(Solo leisure traveller)
Clean,friendly
Parking
(99123246)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.