Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.
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First Room - Too hot - had to open the windows every few hours to sleep with no covers on (in October). No air con working (staff said in the morning they turn it off). Shower leaked. Toilet blocked. Next to a lift. When asked for 2 extra pillows rudely told by staff only one pillow per person, sleep well and then hung up!
Second room - discolouration on walls and ceiling tiles. Too hot in rooms and corridor, it was cold outside (10C) yet I would say 30C in the rooms. Shower went from scalding to freezing at random every few seconds throughout a shower.
We were very impressed with this hotel. The room and service were great. We went on a weekend and the line for breakfast (which was great) was long and getting on the shuttle was a bit of an ordeal with a baby stroller and an inconsiderate crowd. Despite these things we really enjoyed our stay and felt it was a great deal.
