| Check-in process |  3.9 / 5 |
|---|---|
| Working order of facilities / equipment |  3.1 / 5 |
| Overall value for money |  3.4 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room |  3.2 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.5 / 5 |
| Guest Rating | 3.5 / 5 |
2.0 / 5
john [darlington, GB]
on 10/10/2009
(Group of work colleagues)
Breakfast. Overall clean & warm.
Shabby motel in dire need of upgrade and not worth the overnight charge.
Overall: Generally ok but would not return to same group again given the disrepair of this motel. (108989245)
2.6 / 5
stefano [sovizzo, IT]
on 18/09/2009
(Other)
Fair price, nice location
We informed the reception (through field 'notes' of internet booking) that we would have arrived a little bit later than 23:00. Actually we arrived at 23:10 and nobody was there (the morning after they said 'we did not see any notes about your arrival time').
More problems came then from the automatic key distibutor (after 23:00 was the only system to get in):
1. No possibility to get the keys (we booked two single rooms) via credit card, probably because it was a card with chip (so magnetic band not work properly)
2. No possibility to get the keys via booking number because the number in the online reservation is useless for such purposes (at the reception the said 'you should have contacted us by phone and we would have told you about the codes...)
We got assurance that the payment of the online booked rooms will be not charged (at the end we booked and paid directly at the machine one twin room...)...we hope it will correspond to the reality....
Overall: Good stay but poor organization in case of slight late arrival at night. A better coordination/organization to inform customers (starting from the online reservation stage)on how to proceed for night arrivals is highly adviced. (108888095)
3.0 / 5
Anonymous
on 04/09/2009
(Family with older children)
It was a bed! And it was quiet
The room was not big enough. The food was ok but a bit limited.
(108106182)
2.1 / 5
David [Thonac, FR]
on 02/09/2009
(Mature couple)
Internet did not work during the entire stay which was very inconvenient for me. When reported to the staff they simply shrugged their shoulders and made no effort to fix the problem or provide an explanation. Very poor service and if I had booked for more than 1 night I would have left after the first night.
The breakfast was over priced for very average food.
(108129784)
4.1 / 5
PAUL [Wickford, GB]
on 20/08/2009
(Mature couple)
staff dealt with our lack of french language very well.
Overall: hotel was very well appointed for the places we wanted to visit. (107957843)
3.6 / 5
Sheila [Richmond upon Thames, GB]
on 12/07/2009
(Mature couple)
Very convenient, motel type hotel in a very quiet location and with a reasonable restaurant.
The en suite bathroom was not very clean, although the bed linen, towels etc were fine and the hotel - reception, restaurant etc. was in good order.
Overall: Acceptable in most respects but marred by poor standard of cleaning (107460024)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.