| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment |  4.3 / 5 |
| Overall value for money | 4.3 / 5 |
| Performance of staff | 4.6 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.3 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating |  4.4 / 5 |
4.9 / 5
Anonymous
on 07/04/2009
(Same sex couple)
(107881147)
4.6 / 5
Margaret [Derby, GB]
on 02/11/2008
(Mature couple)
clean
modern fresh decorartion
bathroom
expensive breakfast
Overall: very good. felt refreshed and ready to continue journey (107501759)
4.1 / 5
Anonymous
on 29/09/2008
(Mature couple)
convenient location. friendly staff.
Overall: It was a good choice of value for money stopover hotel (107193079)
4.6 / 5
Anonymous
on 17/09/2008
(Mature couple)
strange no hand basin in toilet area but in showeroom facilities however after almost 9 hours travel ideal stop over, comfortable presentable accomodation. Great to have restaurant on site as not wanting to search for place to eat after arrival especially as raining heavily. Restaurant food very good. Staff courteous, friendly and helpful
Location of Novotel - very difficult to gain access, very poorly sign-posted, already aware of difficulties from previous comments but printed off map presumed wound by easy to find, but still difficult, no arguments between us until then and upset arrival at destination as not able to gain access easily. Carpet could have been cleaner in bedroom and passageways, still small particles general debris visible. Due to Eurotunnel fire hoped to print off e-mail of alternative confirmation ok booking sent from UK, but although wireless available had no lap top as not business but leisure traveller. Consider future internet access for occassional access by public for such services???
Overall: Very good (107288554)
5.0 / 5
Janet [Bolton, GB]
on 15/08/2008
(Family with older children)
The welcome of the hotel staff, the cleanliness of the room, outdoor swimming pool facilities & childrens play areas and the quality of the food in the restaurant
Overall: We would return to this hotel again, because of the points we have detailed above (108028894)
4.9 / 5
Anonymous
on 18/05/2008
(Family with young children)
Very clean, friendly hotel with a good restaurant.
Hotel serves Madras curry with semolina which was bland.
Overall: Good facilities with comfortable rooms (97087532)
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