| Check-in process |  4.6 / 5 |
|---|---|
| Working order of facilities / equipment | 4.6 / 5 |
| Overall value for money |  4.1 / 5 |
| Performance of staff |  4.7 / 5 |
| Your room |  4.2 / 5 |
| Overall experience | 4.6 / 5 |
| Order and cleanliness of the hotel | 4.8 / 5 |
| Guest Rating | 4.5 / 5 |
4.1 / 5
Jacqueline [Boston Spa, GB]
on 27/10/2009
(Mature couple)
Lovely decor and furnishings, super room very efficient and friendly staff.
(107433581)
4.4 / 5
Anonymous
on 27/08/2009
(Group of work colleagues)
Overall: V. Good (107467002)
4.0 / 5
Roy [East Sussex, GB]
on 27/07/2009
(Mature couple)
Quality of room and fittings very good.
Breakfast very good, though a bit pricey for our needs.
Reception staff on arrival were very off-hand.
Personnel a l'arrive ne s'interessaient pas a nous faire la bienvenue.
Other staff later were very good. D'autre personnels pendant le sejour etaient tres bien.
(107559813)
4.9 / 5
Ann [Tunbridge Wells, GB]
on 05/06/2009
(Mature couple)
Staff were excellent, friendly and very knowledgeable about area. Very helpful.Car parking facilities were excellent and accessible.
Our bedroom which was a deluxe room could have been a bit more welcoming, felt very sparse and we expected a bit more for 140 Euros per night.
Overall: Excellent, would return to hotel again. (107687818)
4.4 / 5
Emma [Cranbrook, GB]
on 27/05/2009
(Young couple)
Excellent central location, friendly and helpful staff, clean and spacious rooms. Would definately return.
Breakfast very expensive at nearly £15, but is optional and plenty of places to grab breakfast nearby.
(107548114)
5.0 / 5
John [TUNBRIDGE WELLS, GB]
on 25/05/2009
(Mature couple)
Friendly and efficient staff
(107707664)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.