| Check-in process |  4.1 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  3.8 / 5 |
| Performance of staff | 4.0 / 5 |
| Your room | 3.4 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating | 3.8 / 5 |
4.9 / 5
Anonymous
on 22/08/2009
(Young couple)
efficient check in, clean room, quiet hotel, fair price
Overall: excellent hotel to stay in with dogs.very close to disneyland and a very good price (107654492)
1.9 / 5
eunice [torquay, GB]
on 31/05/2009
(Group of adult friends)
The hotel wasn't far from the train station.
Some of the reception staff never smiled and seemed to require educating in the art of customer relations. We wish to feel like valued customers not an inconvenience. The room was sparsely equipped. No storage area for clothing and other belongings. We had 3 hangers on a hook, which was not adequate for 4 people. The extractor fan in the bathroom did not work. When we compared this to a similarly priced hotel we stayed at in Dover, it was certainly lacking in facilities such as storage furniture and overall feeling of comfort.
Overall: It was OK. We feel that our experience was not worthy of recommendation. (107649860)
1.7 / 5
Anonymous
on 30/05/2009
(Family with older children)
Nice coffee at breakfast.
Room hot, air conditioning didn't work.
Heater on wall hanging off.
Shower flooded bathroom when used.
Corridors stank.
Continental breakfast very poor, only jam and honey, no meats/cheeses. Baguette and milk rolls only. Cereal containers empty. Coffee and orange juice to drink which was nice.
Items in vending machines extortinately priced.
(107669199)
3.3 / 5
Ann [Steyning, GB]
on 24/03/2009
(Other)
Easy access from the motorway and closeness to Disney.
Menu and accessibility of neighbouring hotel for evening meal
We were performing a risk assessment for a visit with young people. My colleague slipped when coming from the shower to the bedroom - cracking open her elbow and bruising her back. This is a serious H/S hazard which should be addressed with a mat or notice.
Overall: Fit for purpose - except for hazard (107417783)
4.3 / 5
brian [ramsgate, GB]
on 25/02/2009
(Family with older children)
Clean and room more spacious than expected.
Great breakfast.
Easy to get to from motorway.
No soap in room and toilet flush stayed on.
Very noisy doors banging, shouting and running of other guests while trying to get our boys to sleep. Was quiet at night though despite being near the road.
Overall: Would use again as an overnight stopover. (107976253)
3.9 / 5
Anonymous
on 10/01/2009
(Family with older children)
(107952300)
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