| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.6 / 5 |
| Overall value for money | 3.6 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 3.6 / 5 |
| Overall experience | 3.6 / 5 |
| Order and cleanliness of the hotel |  4.0 / 5 |
| Guest Rating | 3.7 / 5 |
4.3 / 5
Anonymous
on 09/09/2009
(Young couple)
The staff are very friendly and speak excellent English. We were able to leave our suitcases in their office / reception area after check out. The area feels very staff with a good local supermarket at the end of the street which opens until 9pm Mon - Saturday. It is easy to walk everywhere in Lille, the apartment is approximately 10 minutes from the Grand Place.
We wished there had been a greater choice of cooking utensils in the flat, a chopping knife and casserole pot would have been nice. The lift did not work for 1 day of our stay but was quickly fixed. There were repairs to the tiles in the corridors taking place.
Overall: Very enjoyable. Larger than average rooms (we had a 2 bedroom apartment)and very welcoming staff. (108716842)
2.7 / 5
Michael [Trowbridge, GB]
on 23/12/2008
(Family with older children)
Staff were friendly
Heating unreliable, hot water unreliable, breakfast expensive, room did not seem particularly good value for money, room was a bit 'spartan'!
Overall: Adequate at best but I didn't come away thinking "I'll stay in a Citea aparthotel again" I'm afraid. (107271929)
4.3 / 5
C [Sutton Coldfield, GB]
on 13/12/2008
(Group of work colleagues)
Good value for money. We had booked studio room which then was unavailable on arrival but were given two double rooms at no extra cost. Kitchenettes a good extra touch. Excellent location for city centre. Had our own key to main entrance so could come in when we wanted.
A little cold during the night.Showers a bit small, caught arm on hot tap a few times, no good for large people.(we are small!)
Overall: Very pleasant. (107620783)
4.1 / 5
valerie [leatherhead, GB]
on 09/12/2008
(Group of work colleagues)
Clean, central and quiet location, warm rooms, breakfasts good. Not one complaint from my group of x23. Female receptionist and Manager very helpful.
Check in was just a little haphazard for group. But overall not bad. One reception staff rather grumpy.
Overall: Overall very clean good location hotel, reasonable rates, good breakfasts and most staff. (107225854)
2.1 / 5
michael [westerham, GB]
on 10/11/2008
(Group of work colleagues)
secure underground parking
no hot water despite advising front desk who visited the room but couldnt fix it,so were offered key to another room for showering,which completely marred our view of the hotel.
Overall: as above,one expects the basics for which one has paid to be working or fixed at the minimum irrespective of star rating or price. (107990222)
3.7 / 5
Miles [Carnoustie, GB]
on 15/07/2008
(Young couple)
Overall: The reception desk had no record of my booking when I arrived. (108062909)
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