|
|
|
|
 |
|
| Check-in process |  3.8 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  2.8 / 5 |
| Performance of staff | 3.8 / 5 |
| Your room | 2.8 / 5 |
| Overall experience |  3.0 / 5 |
| Order and cleanliness of the hotel | 2.8 / 5 |
| Guest Rating |  3.2 / 5 |
2.7 / 5
Anonymous
on 01/10/2009
(Mature couple)
Fine view from room. Comfortable bed. Pleasant staff
Room poorly ventilated, especially toilet.
Poor sound insulation we were kept awake between 2 and 3 am by other guests using showers, toilets. Coffee mugs dirty. No tissues in bathroom - dispenser empty. Only three pillows for 2 people.
We would like to have used the restaurant but no inclusive dinner menu or light breakfast appeared to be on offer.
Overall: Convenient for our purposes but not what we would expect from a Mercure. A disappointment. (108540196)
1.3 / 5
jenny [ferndown, GB]
on 03/06/2009
(Group of work colleagues)
Car parking
The rooms smelt of smoke. Although it is meant to be no smoking in the rooms, there was an ashtray with matches in both the bedroom and the bathroom. Surely this encourages the guest to smoke..The chairs in the reception area were very tatty and worn with the stuffing actually coming out of the arms.
Overall: Very poor, would not recommend it and would not go there again. (107427144)
4.0 / 5
Anonymous
on 26/04/2009
(Group of adult friends)
Clean rooms and helpful staff, nice terrace overlooking marina
(107617195)
4.7 / 5
Christine [Dublin, IE]
on 01/09/2008
(Mature couple)
Very close to Ferry Port, in a lovely area opposite the Marina and close to the Museum. Boat rides available. We found the Restaurant excellent. Breakfast is only good value if you are a big eater other than that miss it or go for the simple breakfast. I had tea, glass orange juice,one slice of toast with butter and jam for 15 Euro, my husband eat everything for 15 Euro.
We had absolutely no complaints
Overall: The staff were very helpful, we got a taxi to the rail station in the morning and check in and out is 12.00 noon which is good for early arrival. (107168844)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.