| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 4.2 / 5 |
| Performance of staff | 4.1 / 5 |
| Your room | 3.9 / 5 |
| Overall experience |  4.0 / 5 |
| Order and cleanliness of the hotel | 4.2 / 5 |
| Guest Rating | 4.1 / 5 |
5.0 / 5
Lynn [Lower Hutt, NZ]
on 19/06/2009
(Group of work colleagues)
Excellent service at reception. Room and bathroom clean and tidy.
Overall: Excellent location. (108081436)
4.1 / 5
Anonymous
on 14/12/2008
(Group of adult friends)
good location nr. to centre of city
Good room size and excellent bathroom facilities
very adequate breakfast included
Room on 6th floor requiring walking up last flight.
In middle of building site as major roadworks outside hotel
Overall: Staff not very friendly but otherwise perfect location and very adequate room. (107225238)
4.6 / 5
Anonymous
on 26/11/2008
(Solo business traveller)
great staff in nice, clean hotel
unfortunately, road construction in front of hotel, but service in hotel not affected
Overall: great value for money, friendly staff. (107863330)
3.3 / 5
Anonymous
on 28/03/2008
(Group of adult friends)
close to railway station and near river and cathedral.it was warm and clean.
some staff smoked continually in the reception area making it impossible to sit in the tiny lounge area. Room quite dreary with no view, beds very soft.
Overall: The room was very small and had no view but it was clean and warm and everything in the bathroom functioned well. We booked a non smoking room which we were given but as several staff members on the desk smoked, smoke from the reception area came up the stairs and came in under the door, it was impossible to use the lift as it was so small, we put our luggage in it and walked up the stairs. The breakfast was adequate but there was no comfortable lounge area to relax in if the weather was bad. We stayed over easter and it snowed heavily two or three times. It is OK as a base for a weekend away in good weather to see the sights but it was too cramped for our five nights stay. (97741343)
4.0 / 5
Aileen [Dundee, GB]
on 20/02/2008
(Mature couple)
Clean and quiet
small lift
Overall: This hotel is in an ideal location if you want to be near the train station. The hotel was quiet and clean. The breakfast was adequate. I would stay again. (97887126)
4.1 / 5
CHRISTOPHER [HALIFAX, GB]
on 05/12/2007
(Group of adult friends)
Very central and close to the cathedral and the shopping areas. Very close to the main station.
Slightly noisy due to proximity to the station
Overall: Good value, clean accomodation. breakfast was good. Hotel was literally 2 minutes walk from the railway station and very close to the museums and christmas markets, as well as the cathedral. Recommended (99436500)
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