Maritim Grand Hotel, Hannover
Friedrichswall 11, Hannover, 30159Guest Reviews
Summary of Guest Ratings
| Check-in process |  4.7 / 5 |
|---|---|
| Working order of facilities / equipment | 4.7 / 5 |
| Overall value for money |  2.7 / 5 |
| Performance of staff |  3.0 / 5 |
| Your room |  3.7 / 5 |
| Overall experience |  3.3 / 5 |
| Order and cleanliness of the hotel |  4.3 / 5 |
| Guest Rating | 3.8 / 5 |
How to book this hotel or view prices
Guest Reviews
2.7 / 5
KEMAL [ANKARA, TR]
on 03/11/2008
(Solo business traveller)
My booking was for 2 nights. When I was checking in at the hotel I asked if I could check out after staying one night. The girl at the reception checked my booking paperwork and informed me that there would not be any problem. I then changed my flight schedule back home and paid 200 Euro extra for this change. The next day I was checking out I realised that they charged for 2 nights. I arguedagainst that with the girl who checked me in one day ago. She said that she could not make the stay for one night. I said "why did you say one day ago that I can leave after 1 night stay and now you charge for 2 nights". She said she did not tell this first and then she accepted what she said. I asked her to sign a letter stating this and she refused. After all I got very angry and left the hotel after paying for 2 nights. I still feel very angry with her becase she does not represent the hotel. She is a "BIG LIER". I will never stay at Maritim again because I think that they do not train their Key Staff well on Customer Care.
(107639162)
3.9 / 5
Peter [Sale, GB]
on 13/12/2007
(Mature couple)
Its location
On a busy main road
Overall: The hotel is used by quite up market clients - Werder Bremen football team were there when we were. But fittings and decor have seem better days and is in need of updating. (99841120)
4.7 / 5
JUAN [LASARTE, Spain;ES]
on 21/04/2007
(Solo business traveller)
(99495940)
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