| Check-in process |  5.0 / 5 |
|---|---|
| Working order of facilities / equipment | 5.0 / 5 |
| Overall value for money |  4.7 / 5 |
| Performance of staff | 5.0 / 5 |
| Your room | 4.7 / 5 |
| Overall experience | 5.0 / 5 |
| Order and cleanliness of the hotel | 5.0 / 5 |
| Guest Rating | 4.9 / 5 |
5.0 / 5
yvonne [ballymena, GB]
on 21/08/2009
(Mature couple)
ideal location very central to shops restaurants and pier
would have liked tea and coffee making facility in room
Overall: staff extremely helpful and friendly rooms were kept spotless air conditioning in rooms was really very appreciated and definitely required (107496347)
4.7 / 5
Paul [Leeds, GB]
on 01/08/2009
(Group of adult friends)
The tower which gave a great view over the Lido. Air conditioning in the rooms very efficient and quiet. Position, very central and close to ferry. Small and intimate hotel
Breakfast was OK, but the same every date.
Overall: Very pleasant (107572166)
5.0 / 5
Helen [Torpoint, United Kingdom;GB]
on 01/12/2006
(Young couple)
Extremely friendly and courteous staff. The room was just what we needed for a comfortable, quiet base for our holiday which also took in Florence. After returning from Florence we booked another two nights at this hotel prior to flying back to the UK. The room was clean, with excellent decor.
Overall: The hotel staff were informative, (recommending an excellent local restaurant) polite and professional. We really could not have asked for more. (99057777)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.