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3 star

Hotel Universo, Lucca

Piazza Del Giglio 1, Lucca, 55100
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Guest Reviews

Summary of Guest Ratings

Check-in process 4.2 / 5 4.2 / 5
Working order of facilities / equipment 4.0 / 5 4.0 / 5
Overall value for money 3.8 / 5 3.8 / 5
Performance of staff 4.0 / 5 4.0 / 5
Your room 3.7 / 5 3.7 / 5
Overall experience 4.0 / 5 4.0 / 5
Order and cleanliness of the hotel 4.2 / 5 4.2 / 5
Guest Rating 4.0 / 5 4.0 / 5

How to book this hotel or view prices

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Night(s) Room(s)

Guest Reviews

3.4 / 5 3.4 / 5 Anonymous on 09/09/2009 (Mature couple)

clean,central, nice breakfast pleasant enough expierence.

no shower curtains which meant the floor got very wet when showeringm,nothing to dry the floor with, and sinks took a long time to empty drains seemed to be blocked.

Overall: Enjoyed the stay  (107760674)

4.0 / 5 4.0 / 5 Anonymous on 01/06/2009 (Mature couple)

The hotel accepted to iron my shirt... but when I got it back it was still not ironed, except for that it everything was nice and helpful staff.

 (107891805)

4.4 / 5 4.4 / 5 colson [clichy, France;FR] on 06/05/2008 (Group of adult friends)

THE BREAKFAST

 (97353955)

4.7 / 5 4.7 / 5 Ruth [Borehamwood, GB] on 24/02/2008 (Mature couple)

Comfortable bed, nice view

No tea/coffee facility. Breakfast menu lacked depth & food too sweet

Overall: Nice character hotel, attentive staff  (97473829)

4.6 / 5 4.6 / 5 Anonymous on 03/11/2007 (Mature couple)

The breaksfast that was included with the stay was the best I had in Italy.

 (99988627)

1.1 / 5 1.1 / 5 Anonymous on 07/10/2007 (Mature couple)

there is very little that I can recommend about this hotel. It is outdated, the service is almost nonexistent and the staff is not at all helpful. It was once a good hotel - now not at all. Also, there is no parking so you have to park your car several blocks away and pay 29 euros per night. The staff does not even help with the luggage.

1. parking, 2. not value for the money, 3. staff not accomodating

Overall: I would like to have known about the parking which is far away and if you use the hotel parking it is 29 euros per night. We stayed in a lovely hotel in Modena (which had no elevator) but the staff carried up the luggage and parked the car in an enclosed garage next door for 5 euros. The staff should be more friendly and accomodating. Not even help with the baggage and despite several reminders for a wake-up call because we had an early flight, they neglected to do so.  (99141530)

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