| Check-in process | 3.9 / 5 |
|---|---|
| Working order of facilities / equipment | 2.8 / 5 |
| Overall value for money | 3.1 / 5 |
| Performance of staff | 3.1 / 5 |
| Your room | 3.0 / 5 |
| Overall experience | 3.3 / 5 |
| Order and cleanliness of the hotel | 3.0 / 5 |
| Guest Rating | 3.2 / 5 |
This hotel was well placed, good value for exploring Modena, with very good local free parking.
Your payment sytems are faulty. I was asked for payment on departure from the hotel on 01/10/2009, and paid €110 cash. I have a receipt numbered XRFR 08620 /07. I did not have with me the full terms and conditions of booking for the hotel, and assumed that a credit card deduction had not already been made.
On arriving in England I find I had already been charged by credit card on the day I booked through booking.com (28/08/2009) £99.65, the equivalent of €110, according to your normal terms of booking in advance.
So, why did your reservation manager ask me to pay again?
Overall: Satisfactory, except that I should not have been charged twice. I hope the hotel will resolve this issue quickly. (108605940)
comfortable and clean
Overall: Convenient to the centre of town, great breakfast which is included in the price and very reasonable price. (97605993)
Short walk to citta centro
Broken shower head and toilet seat. When we told the front desk they apologized, but never fixed either item. It overlooks a rusting military base.
Overall: It's probably a good business hotel. Little old and worn, but clean and spacious (by european standards). It lacks the charm of the old hotels and the slickness of the new. If you just sleep there it's OK. Good breakfast. Nice little balcony, but it overlooks a military truck depot. Staff ranged from very helpful to totally disinterested. (97705405)
(99947534)
Friendly staff and good breakfast.
Air condotioning not always switched on.
Overall: Very good, convenient hotel close to the town centre. (99425291)
Hotel silenzionso, prezzo e colazione varia e di buona qualità
Bagno di dimensioni estremamente ridotte ma comunque pulito
Overall: Positivo in relazione al costo (108238090)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.