| Check-in process |  3.7 / 5 |
|---|---|
| Working order of facilities / equipment |  3.0 / 5 |
| Overall value for money |  2.7 / 5 |
| Performance of staff |  4.7 / 5 |
| Your room | 3.0 / 5 |
| Overall experience |  3.3 / 5 |
| Order and cleanliness of the hotel |  5.0 / 5 |
| Guest Rating |  3.6 / 5 |
2.9 / 5
Pierre [Gatineau, CA]
on 14/06/2009
(Mature couple)
Nicely located, clean, excellent breakfast. Nice terrace. all the staf was gentle except the Gentlemen at the Main desk who welcome us !!*??
The person at check-in (afternoon) did not appear to be in a good mood, extremely stressed. Our room on the first floor offered a small patio that opened on at the same level of what appeared to be a daycare center. When ask to change room, it was a defenite no. Later on that evening, the clerk at the main desk changed and had a very adquate behaviour, same for the rest of the stay.
Overall: Unfortunately, the first impression is the one that stays in your mind, the Gentlemen that was at the main desk was kind of rude with us, did not inform us of the facilities (Terrace) We found out by ourselves thru a picture in the elevator. (107938918)
3.1 / 5
june [chico, United States;US]
on 14/11/2006
(Solo business traveller)
(99115137)
4.9 / 5
SANDRA [KANSAS CITY, United States;US]
on 16/08/2006
(Mature couple)
Very nice reading room on the ground level. Staff was very pleasant. Room was comfortable and furnished nicely.
Maybe the air conditioning could be a little cooler.
Overall: The Medieval part of town was very charming. We ate dinner at a restaurant in the Piazza Grande (I think that was the name). I would like to come sometime when they are having festivities in the Piazza. I didn't know that La Vita e Bella was partially filmed in Arezzo. Now I want to watch the movie again and see if I recognize some of the places that I see in the movie. (99191228)
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