| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  3.3 / 5 |
| Overall value for money |  3.0 / 5 |
| Performance of staff |  4.0 / 5 |
| Your room | 3.3 / 5 |
| Overall experience | 3.0 / 5 |
| Order and cleanliness of the hotel | 3.0 / 5 |
| Guest Rating |  3.4 / 5 |
2.0 / 5
Anonymous
on 17/07/2009
(Mature couple)
Check in, staff, near Lake Maggiore, parking
Lack of vegetarian choice on menu, hotel in need of renovation, main area carpets and sun lounges very dirty, very small shower unit, no fridge in room which needed in high temperatures, breakfast was very poor for 4 star hotel, activities offered were far too expensive.
Overall: Whilst I am always reluctant to be negative or critical on hotels we stay in, I was disappointed in this hotel. Check in was good and we were able to up grade our room but were not told about the 2 weddings going to be held there over the weekend which were held directly underneath our room which were at times noisy and very loud. Had we been warned, then we would have been much more tolerate especially after paying 135 Euro per night. The room itself was large, lake view was adequate but not the best. The bathroom was big enough except the shower unit, far too small and impossible to move around to shower properly with ease. No fridge was in the room which in mid summer seems quite ridiculous for a 4 star hotel. We were only given a remote for the air-conditioning unit which you had to have to work for the last 2 days of our stay, we had already suffered 3 nights of waking up in sweats, not good enough really. Breakfast was also very poor for a 4 star hotel, only yogurt, fruit, cake, biscuits, cereal and eggs on offer and exactly the same type offered every day. The menu in the restaurant was very limited and very little vegetarian foods offered, as vegetarians, we found this to be very poor again for a 4 star hotel. The swimming pool and area needed some attention as looking run down and the sun lounges were in a filthy state to say the least. Generally, there were areas inside the hotel which are in need of attention, plaster coming of the walls, some carpets were really dirty and the place starting to look very shabby and very dated. Activities were offered but in this day of recession, we found them to be far too over-priced. Overall, the staff in the hotel were excellent and helpful when we need some information, otherwise we were very disappointed with the hotel and do think we spent a lot of money staying somewhere that should have met our expectations and did not, we will definitely not return to this hotel and would not recommend it to anyone else. (107734817)
4.3 / 5
Anonymous
on 04/04/2009
(Mature couple)
(107503685)
4.0 / 5
nicolas [neuvecelle, FR]
on 31/05/2007
(Mature couple)
situation , hotel bien plac
Overall: bon s (99917322)
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