| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  2.7 / 5 |
| Overall value for money | 2.7 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 2.7 / 5 |
| Overall experience |  3.0 / 5 |
| Order and cleanliness of the hotel | 3.0 / 5 |
| Guest Rating |  3.2 / 5 |
2.1 / 5
Fredric [Dallas, US]
on 28/05/2009
(Solo business traveller)
Nice view and great location. Polite staff.
No Air conditioning. Filthy carpets in the room. Bugs in the room. Hard beds.
Overall: I had to sleep under a cold moist towel because the air conditioning did not work. (107524727)
3.7 / 5
Anonymous
on 18/03/2009
(Young couple)
the staff were very nice
no tea and coffee facilities in the room you had to pay for them at reception,which mounted up over a few days no swimming pool sauna or jacuzi as it was out of season but there were no information telling you this on the hotel web site.
Overall: was expecting more from a four star hotel (107596542)
3.9 / 5
Elaine [Cardiff, GB]
on 25/06/2008
(Solo leisure traveller)
nice hotel, view, air cond
poor breakfast no english tea or fruit given this was a 4 star hotel, no pool last 48hrs due to emptying despite temps over 40 degrees !!! At check-out confusion over if this way already paid for, had to pay again on another card
Overall: ok and comfortable (99819435)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.