| Check-in process |  4.3 / 5 |
|---|---|
| Working order of facilities / equipment |  4.7 / 5 |
| Overall value for money |  4.0 / 5 |
| Performance of staff | 4.7 / 5 |
| Your room | 4.3 / 5 |
| Overall experience | 4.7 / 5 |
| Order and cleanliness of the hotel | 4.7 / 5 |
| Guest Rating |  4.5 / 5 |
4.9 / 5
George [Gainesville, GA, US]
on 20/09/2008
(Mature couple)
All personnel were extremely courteous, professional, & helpful.
Terrace room had great view.
Overall: Excellent (107283163)
4.6 / 5
Anonymous
on 30/06/2008
(Mature couple)
staff very friendly and helpful cleanliness A1
pillows hard main road adjacent very noisey certain times
Overall: very pleasant experience in LUCCA hotel was the cream (97057468)
4.0 / 5
William [Chevy Chase, Maryland, US]
on 12/06/2008
(Group of work colleagues)
Hotel was clean and the staff was quite professional.
Location was described as 500 meters from the town wall which is a bit unrealistic. Otherwise the description was accurate. The price was fair.
Overall: A bit noisy, but pleasant. (97817748)
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