| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.8 / 5 |
| Overall value for money | 3.8 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.3 / 5 |
| Guest Rating | 4.1 / 5 |
4.6 / 5
Anonymous
on 21/09/2009
(Mature couple)
(108803677)
3.7 / 5
Azza [London, GB]
on 03/09/2009
(Family with older children)
The hotel is elegant and perfectly located on Lake Como.
Our room faced a wall, so little light came in. It was near the service area of the hotel so the laundry trolleys rattled past constantly. I would advise anyone staying here to insist on a room in the main part of the hotel, not the side wing where we were given a room. The waiting staff at breakfast were rude and unhelpful, which is always a turn off.
Overall: Nice if you don't need any service. (108397035)
3.7 / 5
Anonymous
on 03/08/2009
(Young couple)
(108667589)
3.9 / 5
Anonymous
on 28/07/2009
(Same sex couple)
good friendly service from staff- good restaurant
room ok but bath didnt empty and no facilities for sitting on terrace
Overall: good stopover= close to centre of town and lake (108316907)
4.4 / 5
RACHEL [REDHILL, GB]
on 20/11/2008
(Young couple)
Nice room, nice bathroom, quick efficient service if things went wrong, clean, great location.
Noisy outside (facing the cathedral) and in the corridor in the mornings (opposite cleaners room, they chatted loudly early every morning). Restaurant overpriced for what was given.
Overall: Would stay there again, it was a nice stay (apart from the noise outside the room). (107573719)
4.3 / 5
Jill [Sandy Springs, US]
on 11/09/2008
(Solo business traveller)
Housekeeping person was very pleasant.
Front desk personnel during the day were quite kind and helpful.
The guy at the desk when I checked in was a bit rude.
(108019250)
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