3.9 / 5
Anonymous
on 24/10/2009
(Family with older children)
An attractive location in an attractive town for an overnight break in our journey.
There is no overnight parking allowed in front of the hotel. Finding the way to drive from the hotel to an overnight car park was difficult, and findng the way when driving back to the hotel in the morning was even more difficult. We should have asked for a marked-up map to augmented the verbal instructions.
Overall: Avila town lost its water supply for a time in the morning.
(108571233)
4.1 / 5
ingrid [bergamo, IT]
on 16/10/2009
(Same sex couple)
very beautiful atmospere, very beautiful view, good service, very good breakfast ..., no hotel-boutique, no music in the dinning-room
Overall: I was very satisfied
(108881123)
4.7 / 5
Barry [Ashbourne, GB]
on 05/10/2009
(Group of work colleagues)
A hotel of great style and character
Overall: Excellent
(108128625)
4.6 / 5
Anonymous
on 17/11/2008
(Family with young children)
(107578766)
4.9 / 5
Anonymous
on 08/11/2008
(Mature couple)
The quality and location of the hotel in this old city is excellent.
The head waiter at breakfast did nothing other than to take your room number. It would have been so much better if he had provided customers with fresh tea or coffee, rather than leave them to get poor quality tea or coffee out of a machine. Otherwise the breakfast was excellent.
Overall: Very good - other than for the breakfast service.
(108074416)
1.3 / 5
Joseph [Avon, CT, US]
on 02/07/2008
(Same sex couple)
Air conditioning was broken, but no one told us when we checked in. When I realized and pointed it out to the staff, they said first there was "a little air conditioning" in the hotel. When i complained that they should have informed us of this, they then changed the story to say I must have set the thermostate wrong. A man came to my room and reset to a high temp. He said it was not the temperature but the pressure. There is nothing I hate more than being lied to, other than a lie that insults my intelligence. They should be honest. It is a four star hotel with the worst level of service.
Overall: I would NEVER stary there again and would tell anyone to avoid the place like the plague! Worst hotel I stayed.
(108057742)
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