| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  3.9 / 5 |
| Overall value for money | 3.9 / 5 |
| Performance of staff |  4.1 / 5 |
| Your room |  3.6 / 5 |
| Overall experience | 3.8 / 5 |
| Order and cleanliness of the hotel | 4.1 / 5 |
| Guest Rating | 3.9 / 5 |
4.6 / 5
andrea [callao salvaje, ES]
on 04/08/2008
(Group of work colleagues)
very good value for money, not as basic as i expected for the price, fantastic location.
Overall: good night had by all (97948091)
2.9 / 5
Anonymous
on 28/01/2008
(Mature couple)
spacious room, good location
noise from lift, noise from surrounding plumbing, unwelcoming staff
Overall: Staff need customer care training. I would like to have known how noisy room 308 was. (97960930)
3.7 / 5
James [Javea, ES]
on 06/12/2007
(Solo business traveller)
It had a fridge,clean and serviced every day. Breakfast had a good variety.
The bathroom door needed to be replaced,noisy toilets lack of soundproofing in walls, the laminate on the wardrobe doors coming off and looked very scruffy,
(97288776)
5.0 / 5
James [danvers, US]
on 25/05/2007
(Solo leisure traveller)
(99296933)
4.4 / 5
Anonymous
on 28/03/2007
(Solo business traveller)
Good balcony on top floor. Staff very friendly and helpful
Was near lift mechanism which was noisy.
Overall: This basic hotel was great value for money (especially having a balcony)and I felt safe as a lone female.Good idea to phone ahead and ask for a nice room. (99522142)
5.0 / 5
Anonymous
on 14/02/2007
(Group of adult friends)
It was clean, cheap and friendly...exactly what we wanted! Also we were all situated in two rooms side by side which was very handy!
It would have been nice to have had tea and coffee making facilities in the room and adapter plugs in the hotel.
Overall: This hotel is very central in Santa Cruz. The staff were very helpfull and speak good English. Bring your own adapter if you wish to plug things in as they are not provided but can be bought locally for 5Euro. One of our rooms had a balcolny but the other didnt so maybe this is something that you can request as it was a nice facility to have in the evening time. Also if visiting this hotel you should know that there is no beach within walking distance but you can easily get a bus to Playa De La Teresitas which is a 15 min journey on the bus and it costs only 1Euro per person. (it is the last stop and a very nice beach). Also there is a Spar very near the hotel if you need to buy anything and we had a fridge in one of our rooms which was handy for drinks etc. we did not request this prior to our stay but I would request it if I were to stay again. (99492413)
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.