Hotel Guadalete, Jerez de la Frontera
Avenida Duque De Abrantes, 84, Jerez de la Frontera, 11407Guest Reviews
Summary of Guest Ratings
| Check-in process |  4.4 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  3.6 / 5 |
| Performance of staff | 3.9 / 5 |
| Your room | 3.5 / 5 |
| Overall experience | 3.7 / 5 |
| Order and cleanliness of the hotel | 3.9 / 5 |
| Guest Rating | 3.8 / 5 |
How to book this hotel or view prices
Guest Reviews
3.9 / 5
Anonymous
on 16/03/2009
(Group of work colleagues)
(107339695)
3.1 / 5
Anonymous
on 08/10/2008
(Mature couple)
The hotel looks very nice the staff were helpful.
Bed Covers and curtains not clean, not enough pillows, only one very thin pillow,one of the bedside lights did not work, shower arrangement to complicated, no instructions on how to use it, card for room entry did not work, we had to get a key. Hot breakfast items were cold.
Overall: I would stay again but more care needs to be taken with cleanliness and food presentation also better instructions in other languages. (107183481)
2.1 / 5
Anonymous
on 12/04/2008
(Other)
It was adequate for a 3 day break. Air con didnt work. Drains flooded during rainstorm causing a dreadful smell in room for several hours, staff laughed
(97590091)
4.4 / 5
Vaclav [Olomouc, CZ]
on 03/10/2007
(Mature couple)
(97415769)
4.6 / 5
Stephen [Royston, United Kingdom;GB]
on 18/07/2007
(Mature couple)
(99077009)
1.9 / 5
Anonymous
on 25/04/2007
(Same sex couple)
The pool looked great for the summer and the hotel lobby was open and spacious.
The room was dark.
Overall: Having seen the hotel on the internet and booked it we were quite excited for our stay in a 4 star hotel. However, once we got there we were very disappointed with our stay for several reasons: - we ordered breakfast to be delivered one morning and filled out the door request. In the morning the door request card was not there so had obviously been taken but we didn't receive our breakfast. When I phoned to let them know there was no apology given and a breakfast arrived and hour and a half later than requested and the toast was cold. - we put some laundry in for washing and we had ticked the box for washing only but it came back, everything having been ironed and one top had a great big burnt hole on the arm - it is no longer able to be worn. Again no apology - we weren't charged in the end for the laundry but an apology would have been appreciated. - we ordered room service for an evening meal - the food was not up to 4 star quality or for the price - consequently it led to sickness and diarrhoea for the following days. (99182984)
Why do we publish ratings from Active Hotels?
Our rating system is designed to give you the confidence to find and book the hotel that best suits your needs. We've worked hard to create a fair and impartial process to collect our ratings so you can always be assured of a great hotel experience.
How do I add a rating?
Unlike other sites that offer ratings, our rating process is by invitation only. This ensures that 100% of the ratings you see on our site come from guests that have booked online with us and stayed at the hotel in question.
All our ratings are created by guests who have booked through Active Hotels (or its sister sites) and completed their stay over the last year. We don't edit, alter or adjust the ratings so you can be sure of unbiased opinions.
How do you manage to collect so many ratings?
48 hours after departure from your accommodation booked through Active Hotels or any of our sister sites, you may be invited to complete a guest review questionnaire. This means that, for most hotels, we're able to post more than 1 guest rating every single week. We currently display over 70,000 ratings and we add hundreds of scores from real guests every day.