| Check-in process |  4.2 / 5 |
|---|---|
| Working order of facilities / equipment |  4.1 / 5 |
| Overall value for money | 4.0 / 5 |
| Performance of staff | 4.3 / 5 |
| Your room | 4.1 / 5 |
| Overall experience | 4.2 / 5 |
| Order and cleanliness of the hotel | 4.4 / 5 |
| Guest Rating | 4.2 / 5 |
3.9 / 5
christine [west end woking, GB]
on 07/04/2009
(Mature couple)
Reception staff were helpful and attentive, rooms of adequate size clean but a bit old fashioned in style. Plenty of parking there is also an option for underground secure parking if you need it, lots of access for disabled visitors
The hotel restaurant is expensive, the cafe seating area is designated for smokers so the only non smoking place to sit and have a snack is on stools at the bar. We were offered only a twin bed room with not enough pillows on the beds and we could not get the air conditioning to work
Overall: Its a great location near the main routes going north and south and offers a good value night stopover - if you dont eat too much! (107579797)
5.0 / 5
Anonymous
on 15/02/2009
(Solo business traveller)
Staff. The people who are at the point of contact with guests are the most important part of any hotel. The manager/ess of the Ciudad de Burgos should be told of their most excellent achievement, please.
The secure underground parking is especially useful to me as it means I do not need to unload the vehicle at all during a stopover. Again, not many hotels have this facility, so top marks again for their attention to detail for the business traveller.
I could not find any, sorry :)))
Why does this place only have 3 stars?? They deserve better.
Overall: All round excellence. A model for all to follow. (107456994)
3.7 / 5
james [nr tamworth, GB]
on 08/12/2008
(Mature couple)
(107592328)
1.4 / 5
Anonymous
on 26/10/2008
(Mature couple)
Clean room/bathroom, spacious. Hotel grounds nicely kept.
Hotel staff bordering on rudeness, despite attempts to be civil on our part.
Food quite the worst I have come across. Evening meal menu description bore no resemblance to what was served. Breakfast terrible fruit juice ran out & not replenished no cold milk for cereals. Again staff rude & abrupt.
Walls between rooms so thin we could hear everything!
Overall: Normally I do not have time to write reviews but this occasion was such a poor experience I had to report it. (107422531)
4.1 / 5
Anonymous
on 29/02/2008
(Mature couple)
(97583701)
4.0 / 5
Anonymous
on 20/02/2008
(Mature couple)
It was comfortable,clean,accepted pets and is easily accessed from the motorway
(97228326)
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