| Check-in process |  4.5 / 5 |
|---|---|
| Working order of facilities / equipment |  3.5 / 5 |
| Overall value for money |  5.0 / 5 |
| Performance of staff | 5.0 / 5 |
| Your room |  4.0 / 5 |
| Overall experience | 4.5 / 5 |
| Order and cleanliness of the hotel | 4.0 / 5 |
| Guest Rating |  4.4 / 5 |
4.3 / 5
Anonymous
on 20/11/2007
(Young couple)
The hotel was extremely comfortable, great value for money and a great base in Tenerife.
The bathroom could do with more of a deep clean, on a regular basis.
Overall: Fantastic hotel with helpful and courteous staff. Had issue with safe but this was resolved quickly and manager very apologetic. We stayed on a half board basis and the food was of an excellent quality with plenty of choice on offer. Swimming pools were wonderful and the pool area was very comfortable. Saw lots of reviews complaining about the lack of sunloungers. This certainly wasn't an issue for us, and in fact they had lots to spare, and the hotel was full! The entertainment team (from Eldorador)were fantastic and really good fun. All ages and tastes were catered for, and they really work hard to ensure the guests have a good holiday. Would highly recommend this hotel and will certainly go back again. One word of caution, if you are looking for a noisy or buzzing resort, I would suggest you stay further down the coast as Puerto Santiago is fairly quiet, but that was a plus for us. (97574578)
4.4 / 5
Anonymous
on 31/05/2007
(Mature couple)
(99973093)
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