Security
Secure booking on line
We are committed to protecting your privacy and take our responsibilities regarding the security of your credit card information very seriously.
Active Hotels, our marketing and technology partners, provide our online booking capability. When making a booking, your credit card information is sent to Active Hotels via their secure server. They use the latest, most secure technology available, which encrypts all your personal and credit card details so that your credit or debit card details cannot be read as they travel over the internet.
Your credit card information is then held in Active Hotels' secure database for a period of time to allow us to process your booking. Your credit card data will be held no longer than 30 days after the end of the month of your departure from our hotel. To prevent unauthorised access and use of your information, we follow strict security procedures in the storage and disclosure of your information, as required by the UK Data Protection Acts of 1984 and 1998. Your credit card information can only be exchanged between you, Active Hotels, and us.
The Active Hotels Guarantee
The Active Hotels guarantee makes sure that you feel confident when booking accommodation through our hotel or any Active Hotels associated properties.
Active Hotels guarantee that every transaction made through Active Hotels server is 100% safe and under their guarantee, you will be reimbursed for the first £50 should your credit card be misused or abused. Legally, the credit card company is obliged to pay the remainder.
Further information
Using a credit card may give you additional protection from fraud. Under the Consumer Credit Act 1974, if you have a claim against the seller for breach of contract or misrepresentation, you may also have a claim against your credit card issuer. This applies to goods or services costing more than £100 for one item (but less than £30,000), even if you have only used your card to pay a deposit. Further advice can be obtained from your local trading standards department or Citizen's Advice Bureau.
In addition, all the major credit card companies, along with IBM, Netscape Communications, and many others, are committed to the continuing development of open standards, in order to further improve the security of online transactions.
In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.
Privacy Policy
Our Privacy Policy
We are committed to protecting your privacy, and take our responsibilities regarding the privacy of you information very seriously. We do not sell, trade, or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.
Active Hotels, our marketing and technology partners, provides our online booking capability. When you book using the secure server, your information is sent to Active Hotels, who offer the use of the best possible and latest secure server software (SSL) available, which encrypts all of your personal details. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the internet.
Your information is then held in Active Hotels' secure database for the duration of your stay. Designated employees from both Active Hotels, and our establishment have access to your information in order to process your booking. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access and use of your information.
What information do we collect? How do we use it?
- When Booking
- We require certain information to allow us to process your hotel booking and notify you of the booking confirmation. When you book, we need to know your name, address and email address, as well as your credit or debit card number and expiry date.
- We ask for your telephone number so that both an Active Hotels' customer support representative and ourselves can contact you if there is a question concerning your reservation.
- Special offers
- From time to time we may have special deals that may be of interest to you. Out of respect for your privacy we present the option to opt out of these types of communications.
- Surveys & contests
- We may request information from our customers via surveys or competitions. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our site. When you enter a competition, we may request information such as your name, contact details and demographic information such as age and postcode.
- Participation in these surveys or competitions is voluntary and you have the choice whether or not to disclose this information. Contact information will be used to notify the winners and award prizes.
- Newsletters
- Guests also have the option to subscribe to our newsletter. If so, we ask for contact information such as your name and email address.
Site tracking
Active Hotels may use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our site to better meet the needs of our customers. This software does not enable Active Hotels to capture any personally identifying information.
Sharing information
Active Hotels may share aggregate statistics about hotels' customers, traffic patterns, and reservations with their suppliers and partners, but these statistics do not include any personally identifying information.
Active Hotels never disclose information about guests to any other person or organisation without their consent unless there is an emergency situation that requires it or they are legally required to do so.
Links
Any external links from our web site are provided for convenience and purely informational purposes. While we try to find sites that are of value to you, neither ourselves nor Active Hotels can be held responsible for any content, political views or endorsements that may be found in any of our external links. Active Hotels is not responsible for the privacy practices or the content of such web sites. Active Hotels endeavours to carry out checks on partner sites through which our hotel is distributed to make sure that they too comply with industry standard privacy policies. Please note that no personal information will be transmitted in any way to any other sites.
Your consent:
In using our web site, you consent to the collection and use of this information by both ourselves and Active Hotels in the ways described above.
An up-to-date privacy policy will always be maintained on this site so you are always aware of what information we collect, how we use it and in what circumstances we disclose it. If you have any questions about this privacy statement or would like more information about Active Hotels, please email: privacy@activehotels.com
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